Travel Assistance for Non-Urgent Medical Care

Transportation

Provided by Island Health

Provides funded transportation for non-emergency medical care outside the community.
Island Health's travel assistance program provides funded transportation that supports people in many rural and remote regions who face barriers for needed medical travel outside of their community to an Island Health facility or service. The transportation contractors provide door-to-door, non-emergency patient transportation services, primarily facilitating trips to and from Island Health appointments, facilities, or locations, not within the patient’s own community.

When to Choose:
  • Travel is required for a non-emergency medical appointment in another community
  • The appointment is with an Island Health facility or affiliate site
  • The patient lives in a rural or remote community within the Island Health region
  • The patient has difficulty arranging or paying for transportation on their own
  • The patient requires door-to-door travel support to get to the appointment safely and reliably

How to Access:
  1. Call or email to arrange a ride or get more information

  2. Patient to provide the following information via telephone or email:
    • Their full name, contact information and date of birth
    • Their home community
    • The appointment date, time and location
    • The physician/provider's name
    • Any accessibility or mobility needs (wheelchair, walker, support person, etc.)

  3. The team will help coordinate travel options with the patient.

1-844-940-6617

Public email: Info.Patient.Transportation@islandhealth.ca

Website: https://www.islandhealth.ca/travel...

Cost: No cost

Associated Programs/Services

Also offered by Island Health:

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Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, and Victoria

Service Types Provided
Ways to Access
  • Provides transportation

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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